Refund Policy

Our Promise

We want you to love PixToCode. If our plugin doesn't work for you within the first 7 days of your paid subscription, we'll give you a full refund. Fair and simple.

1. 7-Day Refund Window

You can request a full refund within 7 days of your initial paid subscription purchase. This applies to:

• Your first Pro plan subscription
• Your first Power plan subscription
• Upgrades from Free Trial to a paid plan (first 7 days of the paid plan)

2. What is NOT Refundable

• Renewal payments after the first month are non-refundable. Cancel before your renewal date to avoid the next charge.
• Repeat subscriptions — if you subscribed, canceled, and then resubscribed, only your first subscription is eligible for a refund.
• Accounts that have used more than 30% of their monthly generation quota are not eligible for a full refund. We may offer a pro-rated partial refund at our discretion.
• Accounts suspended for Terms of Service violations are not eligible for refunds.
• Refund requests outside the 7-day window, except where required by applicable consumer protection law.

3. Refund Abuse

We reserve the right to deny refund requests that appear to be part of a pattern of abuse, including but not limited to:

• Multiple refund requests from the same customer
• Creating multiple accounts to exploit free trials or refund policies
• Usage patterns indicating automated or bot activity
• Completing most of your monthly quota before requesting a refund
• Requesting a refund after using the generated code for commercial purposes

If we detect abuse, we may suspend your account and deny future refunds, without affecting your rights under applicable consumer protection law.

4. How to Request a Refund

Email support@pixtocode.com with:

• The email address on your account
• Your order reference (from your Lemon Squeezy receipt)
• A brief reason for the refund (optional but helps us improve)

We aim to respond within 2 business days. Approved refunds are processed within 5 business days via the original payment method.

5. How Refunds Are Processed

Refunds are processed through Lemon Squeezy, our Merchant of Record. The refunded amount will appear on the original payment card or payment method. Depending on your bank, this can take 5-10 business days to appear in your statement.

6. Cancellation vs. Refund

Cancellation stops future charges. You can cancel your subscription at any time through the secure billing link sent in your purchase emails, or by contacting support. Your access continues until the end of the current billing period.

Refund returns money for the current period AND cancels the subscription. Only available within the 7-day window.

7. EU Consumer Rights

If you are a consumer in the European Union, you have a right of withdrawal under EU consumer protection law. This Refund Policy is designed to meet or exceed those requirements. Nothing in this policy limits rights you have under applicable consumer protection law.

8. Early Access Considerations

PixToCode is currently in early access while our Figma Community listing awaits review. During this period, the plugin is installed via Figma's Development mode using our installation guide. This does not affect your refund rights — the 7-day refund window applies the same way during early access and after public launch.

9. Questions

If anything is unclear, email us at support@pixtocode.com. We're friendly and we reply fast.